Got Questions?Get answers to your FAQs, or contact us if you need more help!

About ShopJJ & Partnerships

ShopJJ lets you shop your favourite Thai brands from anywhere in the world! We’re also a Travel Magazine covering the ins and outs of Bangkok. Basically, if you love Thailand, ShopJJ is where you can learn more and shop Thailand online!

We’re based in sunny Singapore and Thailand! We’re a team of folks who love Thailand and have many friends and relatives there.

Absolutely yes! You can email us at partnerships@shopjj.co and we’ll definitely hear you out. After all, ShopJJ is all about partnerships and collaborations. None of this could be possible if we didn’t forge strong friendships with our merchants, partners and friends.

If you’re from Thailand and have awesome unique products you want to sell worldwide, we’d love to have you on board! Please check out this page for more information and how you can get started!

Shipping & Delivery

ShopJJ ships worldwide from Thailand using DHL Express, DHL Global Mail and Ninja Van! However, not all areas are suitable for delivery, such as military bases or in restricted areas. Delivery times and costs may change depending on where you are.

Our costs depend on where you are and how quickly you want your stuff. Our handy shipping calculator gives you the exact amount you’ll have to pay for shipping before you checkout, so you’ll know how much it all is!

We ship almost all our international products with DHL Express and DHL Global Mail. It’s reliable, fast and lets you easily track your shipment. Very rarely, we may use other shipping providers – in such cases, we’ll let you know.

Yes, you’ll have to pay for all import duties, taxes and other fees. These fees vary from country to country, so do make sure you check your country’s regulations and laws carefully! For more information, please refer to our shipping and delivery policy here.

Products

Yes, all the stuff on ShopJJ are 100% authentic. They come directly from the local Thai brands. If you have any questions about any product, do ask us!

We don’t just take any brand or product. We do the groundwork to find fashionable, unique and awesome brands from Thailand to feature on our site. We’re constantly adding new brands and new products, so check back often!

Everything you can buy here is from Thailand! Specifically, these are brands and products from Bangkok’s many creative markets and flea markets. You can’t find these anywhere else outside of Bangkok and Thailand!

Yes, some of our products are customisable and can be made-to-order! Our online system lets you choose the customisations you want. If you have more complex requests, please send us an email and tell us what you need.

Delivery and shipping times may be longer for such custom and made-to-order products!

We work with our merchants to give everyone the best prices possible! If you find it cheaper online somewhere else (if that’s possible!), please let us know by giving us the link to that online seller. We’ll go whack those guys. Just kidding. We’ll do our best to match their price and even do better!

Wholesale Buying!

Yes we do! You can buy wholesale here.

Yes, some of our products are customisable and can be made-to-order for wholesale! We think these would be great as corporate gifts, wedding favors, or even company stationery!

Our online system lets you choose the customisations you want. If you have more complex requests, please send us an email and tell us what you need.

It all depends on the brand and product you want to buy wholesale for. It will be automatically indicated on the wholesale product page.

Naturally, yes! For most of our wholesale products and brands, the more you buy, the greater the discount. Please check each wholesale product individually for their rates.

Generally, yes! Do drop us an email and we’ll take it further from there.

My Order

Sometimes, we send orders in separate shipments, especially if you ordered from different brands on ShopJJ. You can check the status of each individual shipment here. If something is still missing, do let us know!

Payments

Right now, all our prices are in United States Dollars (USD) only.

All our transactions are in United States dollars. Any conversions and exchange rates will depend on the daily rates of your credit card (or other payment method) for that transaction date. We don’t do any currency conversions on our end.

We accept most major credit cards, PayPal and Apple Pay. You can check out all our payment methods here.

We only charge the amount that’s shown in your shopping cart (in USD). However, you may incur other charges from your bank or credit card for foreign transactions. You may also encounter import duties or charges. Please make sure you’re aware of your banks’ policies and country import regulations, as you will be responsible for these charges.

That’s horrible and shouldn’t happen! Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. We’ll sort it out right away!

Returns & Exchanges

If your order is eligible for return, please email us at orders@shopjj.co. If not, we only do 1 to 1 exchanges for all defective or wrong orders within 7 days of receiving your order. All items on sale, and items purchased using a discount coupon, are not eligible for returns or exchange.

To find out if your order is eligible for return, and to see our full exchange policy, check here.

Unfortunately, you’ll have to bear all return shipping costs. However, if you’re eligible for 1 to 1 exchange, we will bear the cost of shipping the product back to you.

Unfortunately, we cannot refund any sale made through our site after it has been processed and shipped. If your order is defective, you can do a 1 to 1 exchange within 7 days of receiving your order. Please refer to our full returns and exchange policy here.

Promotions and Coupons

Subscribe to our email newsletter and receive a 10% discount on your next order right away! Also, you can follow us on Facebook, Instagram and on our official Line account “@shopjj” (with the “@”). If not, keep checking back regularly!

That sucks! First, check to see if your promo code is still valid, or if the item(s) you’re trying to purchase are eligible for the promotion. Secondly, check to see if you’re using more than one promo.

If all that checks out and you’re still encountering problems, please email us and let us know which promo code you’re trying to use.

Our promotions come and go depending on trends, stocks and demand. So unfortunately, we can’t refund the difference. However, if your order hasn’t been processed, you can still cancel your order and make another order again. You’ll just have to act quickly before stocks are out.