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Shipping & Delivery

Shipping Fees and Destinations

ShopJJ ships worldwide with DHL Express, DHL Global Mail and Ninja Van (within Thailand only).
All shipping costs are automatically calculated upon checkout and fees displayed are final.

Shipping Times

ASIA
DHL Express: 2 to 3 Business Days
DHL Global Mail: 7 to 14 Business Days

THAILAND
Ninja Van Next Day: 1 to 3 Business Days

REST OF THE WORLD
DHL Express: 3 to 5 Business Days
DHL Global Mail: 7 to 21 Business Days

These are estimated shipping times only and are not guaranteed. Shipping time excludes order processing time. Please allow extra time for orders to be processed during public holidays and promotional periods.

Accuracy of Shipping Information

Please ensure all information is correct when giving us your shipping information during checkout. We may need to contact you if there are incorrect or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.

Order Status and Tracking

All orders placed from Monday to Friday (in Singapore Time, excluding public holidays in Singapore and Thailand) will be processed and shipped within 2 to 3 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. You will receive an email notification confirming that we’ve received your order.

Once the order is processed and has been dispatched, we will send you an email confirmation containing a tracking number. You may check and track the delivery status of your orders here.

Receiving Your Order

Please ensure that someone is present to receive and sign off on your order when it arrives. We may charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in emergencies.

Customs Clearance and Regulations

When ordering from ShopJJ.co, you’re responsible for assuring that the product can be lawfully imported into the destination country. As customs policies vary widely from country to country, please contact your local customs office for more information. You must comply with all import laws and regulations of the destination country. ShopJJ cannot be held liable for any items that are not accepted for import into your destination country.

Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Import Taxes and Tariffs

Recipients of an international shipment may also be subject to import taxes, custom duties and other fees, which are levied once a shipment reaches the recipient’s country. You or the recipient will be responsible for all additional import taxes, custom duties or other fees that may be imposed.

ShopJJ has no control over these charges, nor can we predict what they may be.